Shipping policy
At Ursbae, we aim to process and deliver your orders as quickly and safely as possible.
1. Order Processing
Orders are generally processed within 1 business day after successful payment confirmation.
Orders placed on weekends, public holidays, or during major sales may require additional processing time.
2. Delivery Time
Estimated delivery time is generally 7–8 business days, depending on the delivery location.
Delivery timelines are estimates and may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Peak sale periods
- Natural disasters
- Government restrictions
- Incorrect or incomplete address information
- Other circumstances beyond our reasonable control
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is completed.
Free-shipping offers may be subject to minimum order values or other promotional conditions.
4. Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN/postal code
- Contact number
Ursbae is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
5. Order Tracking
Where tracking is available, tracking information may be provided through email, SMS, WhatsApp, or another communication channel.
Customers can use the tracking information provided to monitor their shipment.
6. Delayed Deliveries
While we aim to deliver orders within the estimated 7–8 business days, delays may occasionally occur due to circumstances beyond our control.
If your order is delayed beyond the expected delivery timeframe, please contact us at:
Email: support@ursbae.in
We will coordinate with the relevant logistics provider and assist you in tracking your shipment.
7. Failed Delivery
If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may attempt redelivery or return the shipment to us.
Additional shipping charges may apply if an order needs to be resent because of an incorrect address or repeated failed delivery attempts, subject to applicable law.
8. Lost or Damaged Shipments
If your package appears damaged at the time of delivery, please contact Ursbae as soon as reasonably possible and provide photographs of the package and product.
If a shipment is lost or damaged during transit, we will coordinate with the logistics provider and determine the appropriate resolution.
9. International Shipping
Ursbae currently offers shipping within India only.
We currently do not offer international shipping.
10. Contact Us
For any questions regarding shipping or delivery, please contact us:
Ursbae
Email: support@ursbae.in
We will be happy to assist you with your order and delivery-related queries.