Refund policy

Return, Refund & Exchange Policy

Last Updated: 13/10/2026

At Ursbae, we want you to be happy with your purchase. Because our products include intimate apparel and hygiene-sensitive products, certain products may not be eligible for return or exchange.

Please read this policy carefully before placing an order.

1. Return/Exchange Period

Eligible products may be requested for return or exchange within [7 DAYS] of delivery.

The return/exchange request must be submitted within the applicable period through:

Email: support@ursbae.in

Products returned after the applicable period may not be accepted.

2. Hygiene & Intimate-Apparel Restrictions

For hygiene, health, and safety reasons, underwear, panties, briefs, lingerie, and other intimate apparel may be non-returnable and non-exchangeable once delivered, except where the product is:

  • Defective
  • Damaged in transit
  • Incorrectly delivered
  • Missing from the order
  • Materially different from the product ordered
  • Otherwise eligible for remedy under applicable law

Where a product is eligible for return or exchange, it must be unused, unworn, unwashed, unaltered, and in its original condition.

Any applicable hygiene seals, tags, liners, labels, or packaging must remain intact.

3. Products That Are Not Eligible for Return

Unless required by applicable law, the following may not be eligible for return or exchange:

  • Used or worn intimate apparel
  • Washed products
  • Products with removed or damaged hygiene seals
  • Products with removed tags or labels
  • Products damaged after delivery due to customer handling
  • Products altered, modified, or repaired after delivery
  • Products returned without original packaging where the packaging is necessary for hygiene or resale
  • Clearance/final-sale products identified as non-returnable at the time of purchase
  • Gift cards or other non-returnable products, where applicable

4. Wrong, Damaged or Defective Product

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within [7 DAYS] of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photographs/video showing the product and packaging where appropriate
  • Photographs of the shipping label, if relevant

We may review the information and determine whether the product qualifies for replacement, exchange, refund, or another appropriate remedy.

5. Return Conditions

Approved returns must:

  • Be requested within the applicable return period
  • Be unused and unworn
  • Be unwashed
  • Have all applicable tags, labels, and hygiene protections intact
  • Be securely packaged for return
  • Include the order information requested by Ursbae

We reserve the right to reject a return that does not satisfy the applicable conditions, subject to applicable consumer law.

6. Return Shipping

For eligible returns caused by:

  • Defective products
  • Incorrect products
  • Products damaged before or during delivery
  • Other issues attributable to Ursbae

Ursbae will determine the appropriate return-shipping arrangement.

For customer-initiated eligible returns, [CUSTOMER/URSBAE] will bear the applicable return shipping cost.

Any applicable return-shipping charge will be communicated before the return is processed.

7. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, the refund will generally be processed to the original payment method or through another appropriate method, subject to payment-provider processing requirements.

Refund processing time may vary depending on the payment method and financial institution.

8. Shipping Charges

Original shipping charges are [REFUNDABLE/NON-REFUNDABLE], except where applicable law requires otherwise or where the return results from an error, defect, damage, or other issue attributable to Ursbae.

9. Exchanges

Where exchanges are available, replacement products are subject to stock availability.

If the requested replacement is unavailable, Ursbae may offer an alternative remedy such as a refund, store credit, or another appropriate solution, subject to applicable law.

10. Sale and Promotional Products

Products marked as “Final Sale” or otherwise specifically identified as non-returnable at the time of purchase are not eligible for return or exchange, except where required by applicable law.

Promotional offers may have additional terms that will be disclosed at the time of purchase.

11. Cancellation

Order cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed, packed, shipped, or otherwise entered fulfilment, cancellation may no longer be possible.

Where cancellation is accepted, any applicable refund will be processed according to this policy and the payment provider's processing timelines.

12. Contact Us

For return, refund, or exchange assistance:

Ursbae
Email: support@ursbae.in

Please include your order number in all communications.